Return Policy

NEW JEWELRY:

New jewelry items are eligible for a 30 day exchange or return from the date of purchase. The item must be unaltered, unworn and in the same condition as when purchased. Sizing and other alterations void the exchange policy. Altered items are not returnable or exchangeable. Refunds are given in the same payment form as was used to purchase the item. Please allow 7 business days for returns to post to your account. Gift cards and store credit are not redeemable for cash.

CUSTOM & SPECIAL ORDERS

Custom and special orders are not refundable, not exchangeable nor returnable. These are final sales. A non-refundable deposit of 30% is required on all special and custom orders at the time of purchase. Custom and special orders not paid for and picked up within 90 days of completion may be considered forfeited and may be re-entered into inventory for sale.

ESTATE JEWELRY

Estate jewelry items are eligible for a 14 day EXCHANGE ONLY from the date of purchase. The item must be unaltered, unworn and in the same condition as when purchased. Sizing and other alterations void the exchange policy. If preferred, a store credit can be issued that has no expiration date and can be used at any time in the future. Gift cards are not redeemable for cash. Estate jewelry is not returnable. No cash, check, or credit card refunds will be issued on estate jewelry.

WARRANTY

All new jewelry (non-estate) items have a one year warranty against manufacturer’s defect. Our warranty does not cover excessive wear, negligence, loss, or theft. Raleigh Diamond will make the final decision in determining if the warranty issue is due to unreasonable wear or abuse.

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